Intermittent Outages in Russia
Identified - Russia has blocked over 16 million IP’s causing landing pages and in some cases, the app, to be unavailable. Customers in Russia who can log in may experience intermittent issues with all aspects of working within the app. As this as an upstream issue with Amazon AWS, we are in contact with an Amazon representative and they are currently investigating. Updates will be posted here as more information becomes available.
Apr 17, 09:37 PDT
Investigating - Russia has banned over 1.8 million IP’s which is causing landing pages not to load in Russia.
Apr 17, 06:25 PDT
Uptime over the past 90 days. View historical uptime.
Main Web Site and Blog (unbounce.com)   Operational
90 days ago
100.0 % uptime
Today
Web Application (app.unbounce.com)   ? Operational
90 days ago
100.0 % uptime
Today
Page Servers   ? Operational
90 days ago
100.0 % uptime
Today
Pop Ups and Sticky Bars   ? Operational
90 days ago
100.0 % uptime
Today
Partner API   ? Operational
Third-Party Integrations   Operational
SSL Certificate Provisioning   ? Operational
Amazon Web Services Operational
AWS ec2-us-west-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-ap-southeast-1   Operational
AWS ec2-eu-central-1   Operational
AWS route53   Operational
AWS ec2-us-west-2   Operational
AWS elb-us-west-1   Operational
AWS elb-us-east-1   Operational
AWS cloudFront   Operational
AWS s3-us-west-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-us-west-2   Operational
AWS rds-us-east-1   Operational
AWS s3-sa-east-1   Operational
AWS sqs-us-west-1   Operational
AWS s3-us-standard   Operational
AWS sqs-sa-east-1   Operational
AWS rds-eu-central-1   Operational
AWS rds-us-west-2   Operational
AWS rds-us-west-1   Operational
AWS sqs-us-west-2   Operational
AWS sqs-us-east-1   Operational
AWS sns-us-east-1   Operational
AWS sns-us-west-2   Operational
AWS sns-us-west-1   Operational
Support Operational
Live Chat Support   ? Operational
Live Phone Support   Operational
Email Support   Operational
Client Traffic Report   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018
Chat Support Currently Unavailable
Resolved - Our third party chat tool is back up and running, and Live Chat support is now available again. Thanks for your patience! If you have any questions, feel free to contact us at support@unbounce.com or 1.855.435.5151.
Apr 19, 16:44 PDT
Identified - We are experiencing issues with our third-party chat client, and Unbounce live chat support is currently unavailable. For support, please get in touch at support@unbounce.com, or give us a call at 1-888-515-9161.
Apr 19, 12:45 PDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018
Chat Support Unavailable on Tuesday, April 17th from 6pm - 7pm PT
Completed - The scheduled maintenance has been completed.
Apr 17, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 PDT
Scheduled - On April 17th from 6pm - 7pm PT our chat support will be down due to scheduled maintenance by our 3rd party chat tool provider. During this and any other time, you can still get assistance at help.unbounce.com via our self-serve documentation or by submitting a support ticket.
Apr 16, 09:19 PDT
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Zombies are attacking our servers - Domains Management
Resolved - This incident has been resolved.
Apr 13, 09:31 PDT
Identified - An error message, "Zombies are attacking our servers", may be shown on the Domain page in your account. Our developers have identified the issue and this should be resolved shortly.
Apr 13, 09:15 PDT
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018
Issues with Account Sign-ups
Resolved - Our third party service is back up to speed, and new account signups should now be working as expected. Thanks for your patience! If you encounter any issues, you can get in touch at support@unbounce.com.
Apr 9, 14:09 PDT
Investigating - We have been informed by the third-party system that manages new customer sign-ups that there may be problems or delays with creating new Unbounce accounts. We are being kept in the know of their progress with this and apologize for any inconvenience this may cause.
Apr 9, 12:39 PDT
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