All previously delayed form submissions and leads have been processed. A very small number have had issues due to parsing errors and will be handled separately. At this point there is no evidence that any data has been lost during this incident.
We have taken steps to prevent this specific issue from reoccurring and consider the incident resolved. Additionally, we will be scheduling a post-mortem to further investigate the incident and ensure that similar issues will not occur in the future.
We understand how important your leads and data are, and would like to apologize for any inconvenience caused by today's delayed processing.
If you have any questions or concerns please feel free to reach out to our support team.
Thank you for your patience and understanding.
Posted Mar 22, 2016 - 18:50 PDT
Monitoring
The majority of form submissions and leads that were queued have been processed. There are a small number that may have not made it into the queue which we are now working on processing. Any new leads and form submissions should be processed as normal.
Posted Mar 22, 2016 - 16:07 PDT
Update
Delayed leads from earlier today are being processed and the total number of leads in the queue is starting to come down. Third party integrations will be triggered as the leads are processed from the queue. We continue to monitor leads submissions and are working to process the leads on the queue as quickly as possible.
Posted Mar 22, 2016 - 14:44 PDT
Identified
We are continuing to work on restoring functionality relating to leads, form submissions and third party integrations. We will provide further updates as more information is available.
Posted Mar 22, 2016 - 11:34 PDT
Update
The Unbounce Customer portal is now back online, however we are still working to restore all major functionality. Form submissions and third-party integrations will be delayed, however no data has been lost. All leads will eventually come through.
Posted Mar 22, 2016 - 09:07 PDT
Update
We are still investigating the root cause. We are looking at potential ways to mitigate the impact and get customers back into the app as soon as we can.
Posted Mar 22, 2016 - 08:50 PDT
Investigating
We are currently investigating an issue with the customer portal. Customers are seeing "This website is under heavy load" when loading the app.