It looks like things have returned to normal. We apologize for any issues this outage may have caused. Please don't hesitate to reach out to our Customer Success team if you have any questions!
Posted Aug 10, 2015 - 04:01 PDT
Update
We are seeing a significant drop in errors now. Most systems returning to normal operation. We'll continue to watch for a little while longer, just to be sure.
Posted Aug 10, 2015 - 03:40 PDT
Update
Service recovery is still on-going. We are seeing a small decrease in the number of failures across all systems.
Posted Aug 10, 2015 - 03:32 PDT
Update
As the outage continues, we are seeing some page variants failing to load. As soon as we are able, we will provide some more solid numbers as to how many pages are affected.
Posted Aug 10, 2015 - 02:50 PDT
Update
IMPORTANT: Some assets on customer pages may also be failing to load. This is related to the same problems we have been having.
Posted Aug 10, 2015 - 02:09 PDT
Update
Backend storage system is in recovery. It might take some time to fully recover though, so please bare with us a little longer.
Posted Aug 10, 2015 - 01:55 PDT
Update
Although the root cause has been identified, we are still awaiting word on a fix. We will let you know as soon as we do. Thanks for you patience!
Posted Aug 10, 2015 - 01:37 PDT
Monitoring
We are still awaiting an update as to the root cause of the issue. We will update as soon as anything changes.
Posted Aug 10, 2015 - 01:10 PDT
Identified
There is a problem with page publishing at the moment. Your page publish might be taking a really long time, or failing. The issue is due to a problem with our backend storage provider. They are currently investigating. As soon as we know more we will let you know.