All Systems Operational
Main Web Site and Blog (unbounce.com) Operational
Web Application (app.unbounce.com) ? Operational
Page Servers ? Operational
Convertables ? Operational
Partner API ? Operational
Third-Party Integrations Operational
SSL Certificate Provisioning ? Operational
Amazon Web Services Operational
AWS ec2-eu-west-1 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-ap-southeast-1 Operational
Support Operational
Live Chat Support ? Operational
Live Phone Support Operational
Client Traffic Report Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2017

No incidents reported today.

Jul 25, 2017
Resolved - Our third-party chat client has just concluded their maintenance. We thank you for your patience.
Jul 25, 18:43 PDT
Monitoring - Our third-party chat client is scheduled to be doing some server maintenance. Unbounce live chat support will be unavailable between 18:00-18:30 PST. For support, please get in touch at support@unbounce.com, or give us a call at 1-888-515-9161.
Jul 25, 18:05 PDT
Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Resolved - Accounts are again able to upload and download pages as .unbounce files. During this brief incident, no other assets were affected, and published landing pages continued to function normally. If you have any questions, you can contact Unbounce Support on the in-app chat widget, at 855.435.5151, or at support@unbounce.com
Jul 19, 05:50 PDT
Identified - Unbounce accounts are currently not able to upload or download pages as .unbounce files. No other assets are affected, and live pages continue to function normally. If you have any questions, you can contact Unbounce Support on the in-app chat widget, at 855.435.5151, or at support@unbounce.com
Jul 19, 05:24 PDT
Jul 18, 2017
Resolved - The issue has been resolved. Lead delivery is back to normal and there are no expected delays with integrations.
Jul 18, 15:41 PDT
Monitoring - We have identified the issue and implemented a fix. We are currently monitoring to ensure the issue is resolved.
Jul 18, 15:20 PDT
Investigating - We are investigating a delay in lead delivery to third party integrations. No lead data will be lost but there are expected delays when sending new leads to an external service using our native integrations or webhooks. There may also be a slight delay when generating a csv of leads and lead notification emails.

No lead data will be lost. This space will be updated as new information becomes available.
Jul 18, 15:08 PDT
Resolved - We are confident customers should no longer be experiencing intermittent 404 errors. No data was lost and published pages were not affected during this time. If you have any questions please reach out to support@unbounce.com.
Jul 18, 12:32 PDT
Monitoring - Customers should no longer see intermittent 404 errors in app.unbounce.com, however we are monitoring to confirm there is no more customer impact. No data was lost but there may have been a slight delay in integrations firing. If you have any questions please reach out to support@unbounce.com.
Jul 18, 12:26 PDT
Investigating - Customers may experience intermittent 404 errors when working in app.unbounce.com. Published pages are not affected. Our developers are investigating and this space will be updated once we have more information!
Jul 18, 12:18 PDT
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017
Completed - Updates to our backend framework are complete. There was no impact on published or unpublished pages and Convertables. No customer impact within the app.
Jul 13, 17:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 PDT
Scheduled - No anticipated customer impact - Scheduled maintenance for July 13th, 2017

We will be updating the version of our backend framework for the web app. There will be no effect on published and unpublished pages or published and unpublished Convertables. There is no anticipated customer impact within the app.

This is a much needed update to our code base and will come with the ability to offer new feature improvements in the future. The scope of this update is limited to the web app portion of Unbounce. If you notice or run into any issues while using your Unbounce account or while logged into the app please reach out to our customer support team at support@unbounce.com.
Jul 13, 10:08 PDT
Jul 12, 2017

No incidents reported.