All Systems Operational
Main Web Site and Blog (unbounce.com) Operational
Web Application (app.unbounce.com) ? Operational
Page Servers ? Operational
Convertables ? Operational
Partner API ? Operational
Third-Party Integrations Operational
SSL Certificate Provisioning ? Operational
Amazon Web Services Operational
AWS ec2-eu-west-1 Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-ap-southeast-1 Operational
Support Operational
Live Chat Support ? Operational
Live Phone Support Operational
Client Traffic Report Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
App.unbounce.com will be unavailable on Wednesday June 28th, starting at 3pm PST to facilitate critical maintenance on one of our databases.

The Unbounce application and public API will be unavailable for approximately 1 hour. However, due to the complexity of the work, this may take longer--we will update this space if that happens.

During the maintenance window customers attempting to load app.unbounce.com will see a maintenance page in its place.

Live pages will not be affected by this maintenance. Form submissions and lead delivery will still function properly, but may be delayed.

Please save any work that you’ve done in the builder before this time as you may experience a saving error or loss of work during the maintenance window. If you forgot to save before the maintenance window begins, please leave the tab open as you will be able to save when the maintenance is complete and the app is back online.
Posted on Jun 23, 16:25 PDT
Past Incidents
Jun 27, 2017

No incidents reported today.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017
Resolved - Normal latency should be restored for convertables in all regions.

We believe that the full impact of this incident was increased latency in loading convertables. Visitors located in the Americas would have been affected, from around 5:30pm to 11:30pm PST.

If you noticed convertables completely failing to load during this incident, or if you have any other questions, please reach out to support@unbounce.com.
Jun 23, 00:30 PDT
Update - The service which Unbounce uses to load convertables on host pages is still reporting limited availability.

Prior to and throughout this incident, we have had a multi-regional failover system in place so that a failing convertables service in the US should be redirected to a working mirror in Europe or Asia. Our monitoring indicates that failover is working, and we have not seen convertables failing in production during this upstream service disruption.

The impact is that visitors in the Americas will experience increased latency when loading convertables. If you find that convertables are failing to load completely, please let us know at support@unbounce.com.

We are continuing to monitor the situation as our service provider recovers from the disruption.
Jun 22, 22:53 PDT
Monitoring - Convertables may fail to fire for visitors in the Americas. This is due to ongoing problems with the service we use to load convertables on host pages.

We are monitoring the status of the upstream service, and will update this space as the situation progresses.
Jun 22, 21:01 PDT
Jun 22, 2017
Completed - The scheduled maintenance has been completed.
Jun 22, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:00 PDT
Scheduled - App.unbounce.com will be unavailable starting at 5pm PST today to facilitate critical maintenance on one of our databases.

This Unbounce application and public API will be unavailable for approximately 15 minutes. However, due to the complexity of the work, this may take longer--we will update this space if that happens.

During the maintenance window customers attempting to load app.unbounce.com will see a maintenance page in its place.

Live pages will not be affected by this maintenance. Form submissions and lead delivery will still function properly, but may be delayed.

Please save any work that you’ve done in the builder before this time as you may experience a saving error or loss of work during the maintenance window. If you forgot to save before the maintenance window begins, please leave the tab open as you will be able to save when the maintenance is complete and the app is back online.
Jun 22, 16:45 PDT
Jun 21, 2017
Resolved - Our third-party chat provider's systems have returned to normal, and our live chat is available now in the Unbounce App. We'll continue to monitor for any instability. If you experience issues with live chat, please let us know at support@unbounce.com or on the phone at 1.855.435.5151.
Jun 21, 10:57 PDT
Investigating - Our third-party live chat service is currently experiencing issues delivering messages properly and live chat is currently unavailable. We'll update this space with more information as it becomes available. For support, please contact us at 1.855.435.5151 or support@unbounce.com.
Jun 21, 09:13 PDT
Jun 20, 2017
Resolved - Our developers are satisfied that customers should no longer be experiencing errors when working in app.unbounce.com. If you have any questions please reach out to support@unbounce.com
Jun 20, 15:21 PDT
Monitoring - We have seen a decrease of errors caused by this issue, however the issue is still ongoing as our developers work towards a solution. We are monitoring the situation and will update this space with additional information.
Jun 20, 13:02 PDT
Investigating - Customers may still experience intermittent 500 errors while working in app.unbounce.com and our developers are investigating the cause and best solution.

We apologize for the inconvenience and will update this space with more information shortly!
Jun 20, 10:40 PDT
Identified - To rectify the issue causing the 500 errors when working in app.unbounce.com, we will be temporarily taking down the app for approx. 15 minutes. Live pages and data will not be affected. Customers trying to log work or login to the app will see a 500 error. If you were working in the builder, please do not close the tab or you may lose your work. Our deepest apologies and we will try to get the app back to working order asap!
Jun 20, 09:52 PDT
Investigating - Some customers may experience 500 errors when working in app.unbounce.com. You will likely experience an error when duplicating or creating a page, copying a page to a different client, saving or duplicating a variant. Live pages are not affected. Our developers are investigating the errors and this space will be updated once we have more information.
Jun 20, 09:24 PDT
Resolved - This incident has been resolved.
Jun 20, 06:07 PDT
Monitoring - We've identified the issue causing a 500 error in-app. The Unbounce app should now be working as expected, but if you're still experiencing an error or any issue with the app, please let us know at support@unbounce.com.
Jun 20, 05:32 PDT
Investigating - We are currently investigating this issue.
Jun 20, 03:04 PDT
Jun 19, 2017
Resolved - We have identified the issue with the Asia Pacific region and have rolled out a fix. Convertables should now be displaying as expected in all regions.

Apologies for any inconvenience this may have caused. Please reach out to support@unbounce.com if you have any questions.
Jun 19, 10:18 PDT
Investigating - We are currently investigating reports that Convertables are not firing in Asia Pacific regions. This issue doesn't appear to be affecting any other regions. Our team is actively looking into this issue and will update this space as soon as more information is available.

If you have any questions please feel free to reach out to support@unbounce.com.
Jun 19, 09:58 PDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017
Resolved - Traffic stats have caught up, there should be no longer be delays.
Jun 17, 17:47 PDT
Monitoring - Customer traffic stats are currently delayed. We have identified the cause, and are monitoring the system while it catches up.
Jun 17, 16:21 PDT
Resolved - The issue has been resolved.
Jun 17, 08:04 PDT
Monitoring - The issue was identified and a fix was put in place at 8pm PST on June 16th. Form submissions are now going through and we are currently monitoring the situation until all leads have been resolved.
Jun 17, 07:34 PDT
Investigating - We are currently investigating an issue where all form submissions associated to third party integrations, including "email new leads", are delayed. No data is expected to be lost and webhooks are not affected.
Jun 16, 18:05 PDT
Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017
Resolved - The issue has been resolved.
Jun 13, 23:20 PDT
Identified - Customers will not receive client traffic report. This is a temporary issue and our developers are currently working on fixing this issue.
Jun 13, 22:07 PDT